Legal

Privacy Policy

Your privacy is important to us. Learn about our data protection policies.

Privacy Policy

GDPR – PRIVACY POLICY

Your privacy is important to us.

We respect your privacy and are committed to protecting it.

We understand the concerns you may have about the confidentiality of the information and personal data you provide us.

This document presents the privacy policy of our website.

This policy provides additional information about the nature and use of the personal data you provide and about your rights.

By submitting your data you are accepting our privacy policy.

In compliance with Law no. 67/98 of 26 October on the Protection of Personal Data, we inform that the processing of personal data collected on the site is our responsibility.

1. Identity and contact details of the data controller

The data collected on this site is processed by us.

The information collected on our site is administered and controlled exclusively by us.

We provide sufficient guarantees regarding the protection of your personal information, which is administered in accordance with current legislation on personal data protection and this privacy policy.

2. Purposes of processing and legal basis

The personal data of website users is processed for sending newsletters or responding to requests for information or quotations, with the legal basis being the consent given by the user.

Our company may also need to comply with legal or regulatory obligations related to these requests. In that case, we will have to process your personal data for that purpose.

3. Recipients or categories of recipients of personal data

Personal data will not be disclosed, sold, assigned, or transferred in any way without your prior authorization to third parties or other entities, except when necessary for the performance of our services.

Personal data may be communicated to subcontractors who help us carry out our services.

4. Transfers of personal data to third countries or international organizations

Personal data is not transferred to third countries or international organizations.

5. Data retention period

Personal data will be retained for the following periods:

  • Data is retained for the time strictly necessary to perform the services
  • In the event of a dispute, while it is not finally resolved or if the data is necessary for evidence purposes
  • Once legal obligations are met, it will be deleted

6. Data subject rights

You may request access to your personal data and, in certain circumstances, rectification, restriction of processing, portability, erasure, or objection, by sending an email to the contact referred to in point 1.

Requests should include information identifying the data subject and indicate the personal data you wish to access, rectify, delete, or allow us to identify and process your request.

If you provide your consent, you may withdraw it later, without any prejudice to you, for general (non-sensitive) data processing.

7. Submitting complaints

You may submit complaints to the Portuguese supervisory authority (CNPD – Comissão Nacional de Proteção de Dados), whose contact information is available at www.cnpd.pt.

8. Whether the provision of personal data is mandatory

You are not required to provide your personal data. However, if you do not provide the requested data, it will not be possible to respond to your information request and send you the documents or information you want.

Online Dispute Resolution

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution entity.

List of Alternative Dispute Resolution Entities for Consumers
(under Law no. 144/2015 of 8 September)

General Jurisdiction Arbitration Centers

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)

Nationwide coverage, in areas not covered by another regional arbitration center

Faculdade de Direito da Universidade Nova de Lisboa

Campus de Campolide, 1099-032 Lisboa

Tel.: 213 847 484

E-mail: [email protected]

Web: www.arbitragemdeconsumo.org

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)

Coverage area: Contracts concluded in the District of Faro.

Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro

Tel.: 289 823 135

E-mail: [email protected]

Web: www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Coverage area: Contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

Av. Fernão Magalhães, n.º 240, 1º – 3000-172 Coimbra

Tel.: 239 821 690

E-mail: [email protected]

Web: www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Coverage area: Contracts concluded in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

Rua dos Douradores, 116, 2º – 1100-207 Lisboa

Tel.: 218 807 030

E-mail: [email protected]

Web: www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto (CICAP)

Coverage area: Contracts concluded in the Porto Metropolitan Area, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto

Tel.: 225 508 349

E-mail: [email protected]

Web: www.cicap.pt

Centro de Informação, Mediação e Arbitragem de Consumo (CIAB)

Coverage area: Contracts concluded in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.

Braga:

Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé) 4700-030 Braga

Tel.: 253 617 604

E-mail: [email protected]

Viana do Castelo:

Av. Rocha Paris, nº 103 (Edifício Vila Rosa) 4900-394 Viana do Castelo

Tel.: 258 809 335

E-mail: [email protected]

Web: www.ciab.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira

Coverage area: Contracts concluded in the Autonomous Region of Madeira.

Rua Direita nº 27 – 1º andar – 9050-405 Funchal

Tel.: 291 215 070

E-mail: [email protected]

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (TRIAVE)

Coverage area: Contracts concluded in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.

Rua Capitão Alfredo Guimarães, n.º 1, 4800-019 Guimarães

Tel.: 253 422 410

E-mail: [email protected]

Web: www.triave.pt

More information at the Consumer Portal: www.consumidor.pt